Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not fully happy with your hair wig, please review our return and exchange policy below.
1. Time Frame
You have 30 days from the date of delivery to initiate a return or exchange.
2. Condition of the Wig
Wigs must be returned in their original, unused condition.
All tags must be intact, and the wig should not show any signs of wear, styling, or alteration.
For hygiene reasons, we cannot accept returns of worn wigs.
3. Packaging
Please ensure the wig is packaged securely to prevent damage during return shipping.
4. Return Process
To initiate a return or exchange:
Contact our customer service team at [your email address] with your order number and reason for return/exchange.
Our team will provide you with a return authorization and instructions on how to proceed.
5. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.
Original shipping fees are non-refundable.
6. Exchanges
If you wish to exchange your wig for a different color or style, please follow the return process and place a new order for the desired item.
7. Refund Method
Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned wig.
8. Exceptions
Custom orders and items purchased on sale are final sale and cannot be returned or exchanged.
9. Customer Support
If you have any questions or concerns about your return or exchange, please contact us at [your email address] or [your phone number]. Our team is here to help!
